Delivery Policy

Hop Dawgs Home Brewing Supplies Ltd.

PO Box 376
Armstrong, BC
Canada
V0E 1B0
Phone:(778) 442-BREW (2739)

Shipping & Delivery
Orders will be shipped via Canada Post Parcel Service and we pass along our high volume discount to our customers. Other methods may be accommodated upon the customer’s request. Orders are processed quickly usually same or next day after receipt of the order. Changes to your order will be accommodated but we must be notified promptly. Once an order is shipped the order is considered completed and changes will not be accommodated thus a new order must be submitted.

We try extremely hard to keep all items in stock. In the event of an “out of stock” item the customer will be notified and offered the opportunity to “park” their order until such time as the out of stock item arrives or ship without the item. The out of stock item can be shipped at a later date at the customer’s expense unless prior arrangements have been made.

 

Returns and Damage Claims

Return merchandise accepted within 7 days of delivery. Customer returns require a Return Merchandise Authorization number. Please try to use the original packaging if possible, any items damaged due to insufficient packaging in return shipments will not be credited. We recommend that you ship your package by a traceable method, as lost shipments will not be credited. Extra postage could be charged if wrong address entered on order.

A 25% restocking fee will be charged for any item returned that is not defective.

Items that are returned undamaged will be credited to the card used at the time of order. Cash or check refunds will not be issued for credit or debit card transactions. All other refunds will be as store credit or by company check. Refunds and credits are limited to the cost of the item only, shipping costs are not refundable.

All food or perishable items (Hops, Grains & Yeasts) are final sale and may not be exchanged or returned.

**Please examine your order upon arrival for any discrepancies. All claims must be reported within seven (7) days of receipt. For damages & missed items, you must save the original shipping carton with tracking label, and all packing material for inspection by the carrier. We will contact the carrier and ask for a review of the damage. IF AT ALL POSSIBLE, NOTE DAMAGE WITH CARRIER AT THE TIME OF DELIVERY. Our customer service department can be reached at (778) 442-BREW (2739).

Order Status and Confirmation
Email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online (when tracking is available). If you do not receive an email confirmation within 24-48 hours of your order, please email orders@hopdawgs.ca and we will respond to your request as soon as possible.